I bought an echelon ex3 bike as it came with a year free subscription to all echelon classes etc and with free delivery and construction of the bike. The bike was delivered and was not constructed! Once I had constructed…aprox 90 mins. The bike was very good quality and the classes seemed good once I had got connected. HOWEVER…..do not buy this bike if you are at anywhere near decent level of riding. My ftp is only 230 watts but I am already on maximum level of 32 during any kind of hill climb class. For brief periods admittedly and low cadence, but it’s difficult to get high enough resistance from the machine. I read reviews in magazines and online before buying and they suggested 1500 watts output was possible thanks to large fly wheel. This is not true unless you push 120 rpm plus in the very top level…even then only around 700 watts so far for me. And as per many other comments, the customer service was terrible. I contacted cust svcs in states as my native tongue is English, they couldn’t be bothered to discuss my query as to whether I could get more resistance and passed me back to France where the distributor was pretty clueless and uninterested in my problem and he just stated that they don’t give refunds if I’m not happy. So the bike is 1500 euros worth and pretty soon I will be unable to get a decent workout from it. Hence the tone of this review.