M
Monique Charles
GB
Review
Review of Echelon Fitness
M
Monique Charles
GB
Jul 18, 2021
I bought an ex3 bike in Feb 2021
I bought an ex3 bike in Feb 2021. The bike was easy to assemble by myself. I had a couple of issues with the app not showing stats and a couple of queries. UK staff responded to my emails within 24 hours and the issues were resolved. In fact I missed their phone calls and they preserved until we had spoken. Staff were really helpful and friendly.
The bike has been more than fine up till now. I love it and use it regularly. The black bike is sturdy and looks good. I also love the app, which has continued to improve over time. In my opinion it is as good as the peloton app and I couldn't afford a peleton. Gave up my gym membership and put the money towards the bike.
However, I have seen the other reviews and I do hope that if I do have a problem in the future the support will be there.
Receipt photo:
Date of experiance: Jul 18, 2021