R
Raffaz
GB
Review
Review of biocbd+
R
Raffaz
GB
Jun 05, 2019
Poor customer service 😕
The product is great
Customer service is terrible. I purchased my 3rd batch of this product back in April, it was dispatched quickly, I then received a customs charge for £138! This is over 100% the total cost of the product (import tax is 20% for the UK)
It turned out that the shipping company valued a $165 product at $800!!!!
I contacted company regard this and James contacted me and seemed genuinely upset and offered to refund me in full, however I am still waiting for this, claims made that refund was made last month and proof sent to show that refund hasn't been made, and now nobody is responding to me, over a week with nothing back
Poor service
Since posting this James has been back in touch and refunded me, its just a shame that I have had to resort to this to get a response from the company
It's a shame as its a great product
Receipt photo:
Date of experiance: Jun 05, 2019