On 5/31/2022 we bought a KitchenAid refrigerator ($3,398,90) from Rex Lawrence at the Salt Lake City store. We picked it up due to a 30-day delay in delivery at the Orem store. Our refrigerator has leaked since we got it and the crisper drawer is not flush with the other drawers. On attempting to contact Mr. Lawrence, he has never returned our call. We have talked to customer service, manager Paul Christensen, Lance Kinksford, and an attempt with Dave Fuller, KitchenAid representative for the store, without any type of resolution. We wanted a new refrigerator since the expensive one we bought is defective. We still have not been contacted since driving to Orem and speaking to Lance Kinksford in person on July 16th, 2022. Customer service provided us with this website for a complaint, since we had exhausted everything else. We have bought numerous items from RC Willey in the past, but NEVER AGAIN. Customer service is NIL!!! On Wednesday, August 17th, 2022, RC Willey came and picked up the defective refrigerator and gave me a refund! Thank you!!