Susan Dost
US
Review
Review of Loanguys.com
Susan Dost
US
Mar 03, 2022
My experience in a refi was nothing but…
My experience in a refi was nothing but stressful. The process should have taken 45 days max, it took 5 months. I had a rate lock in the high 3's and as time went on they told me nothing about an increase. The last 40 days I would receive mundane requests like, "you told me you were divorced, and now that's holding up the process" and "It's taking longer because your middle initial is on some documents and not others." This resulted in delay after delay and some days they wouldn't resond at all after I asked what is the status. I learned of a 1% 30 year increase on my loan 4 days before the notary was to be sent out for signing. So I am not locked into a very expensive mortgage, with excessive closing costs. They are dishonest, lacking in integrity and slow. I regret using them.
Receipt photo:
Date of experiance: Mar 03, 2022