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Review
Review of Credible
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US
Jan 21, 2017
No company choice
For a trusted website like NerdWallet to team up with Credible, they should be more forthright about who will hold and service refinanced loans. Only one company, CollegeAve, came up as an option so there was no opportunity to compare lenders and rates. In addition, CollegeAve services their loans through Navient which I didn't find out until CollegeAve sent an email for how to make payments and it transferred to a Navient online login. CollegeAve has great customer service and got the loan taken care of quickly... however Navient has awful customer service if you can even get them on the phone. Using credible doesn't work if they only give you one option and aren't transparent about company backgrounds/relationships (Navient is basically Sallie Mae and I had no idea until I already agreed to the loan). This should be made clear when you're browsing lenders.
Receipt photo:
Date of experiance: Jan 21, 2017