Very seamless refi, communication was always swift (as in minutes/hours) unlike other lenders days/weeks. My only complaint was after my appraisal they adjusted my loan because my home didn’t come in at a 70% LTV, it came in at 79%. This was never explained to me and would have cost me $1000 more. I explained this was not disclosed and they restored my original terms (D on initial but A on resolution). Second issue was I was told my appraisal fee of $550 would be refunded at closing. It was not in the disclosure so I asked several times through the process and was told I would get a check after closing for the fee. Closing came and I asked when they would send the $550, they said I would get $100 as the appraisal was 450. They said I would get a refund if the home didn’t require an appraisal (not what I was told and not what was disclosed to me). I argued and they relented and are suppose to be sending my $550. (D on initial disclosure, A on resolution). People are friendly and seems like a great company....but, they do not service the loan (semi-normal). So, feel safe with using Better but read your documents, understand them and make sure they disclose all fees, if they don’t argue the fact and they should make things right.