Xero shoes was recommended to me by a friend when I mentioned that I needed a pair of sneakers. After reading about the zero-drop shoes on the site, I decided to give it a try and I purchased a pair of Speed Force. Originally I was lured by the sales price, however the sales price did not apply to most of the sizes, including mine. The shoes arrived within a reasonable time. Unfortunately, when I tried them, they were far too tight, even though I ordered half size larger as per instructions on the site. I was also disappointed to see that these shoes were made in China, which I did not expect. I returned the shoes following their instructions, and did not order a new pair since I specified in my return that the shoes were an exchange for a larger size, also specified. I sent the shoes back on March 12th, they had been delivered on March 22nd, and on March 26 I sent them an email enquiring about the possible delivery date of the new shoes. They replied that it could take up to 10 business days after arrival to complete the order. It seems to me quite a long time for an exchange, but I'm in the game now and just have to wait... Today, April 6th, I haven't received the shoes yet, so I reached out to them. I find out that I should have placed a second order when I returned my original shoes...ok, it is on their site, although I think it could be better explained, but why not inform me when I first enquired about it? Answer: it's not the way their system works. Fine, they can run their company any way they like it, of course, but this is it for me with them. I'm in customer service too, and in my opinion waiting this long for an exchange to find out that I'm back to square one, it's not acceptable. At this point I asked for a refund, and ...I'm charged $15 for the shipping. I will never know if these shoes are really that great or not, but that's ok. There are other companies that have zero-drop shoes, and the best part...I found a few made in the USA!