Update: There's no guarantee that I will even receive my shoes: the tracking number on the reship doesn't even work. Further, I posted my complaints on IG, they told me to drop them a DM. They have seen the message, but no replies. It seems like they reply to these public complaints to appear as if they will do something about it. Terrible customer service. Exchanging emails with the support team has been sluggish, inefficient, and involves responsibility shifting. I have waited close to a month for my order and the latest I checked, it is still at the warehouse. This is because the package was supposedly shipped back by the courier. But instead of finding out what's wrong, the package is set to be send back to the courier with the possibility of the same outcome. I asked how to ensure that the same problem doesn't reoccur, and I was told to just check with the courier myself. What poor customer supporting, might I add. A similar issue happened with another US merchant, but instead, they were proactive enough to contact the SAME couriers themselves to ensure successful delivery. At this point, the shoes are still at the warehouse for ALMOST a month. And I would likely have to wait another month just to see if the same issue reoccurs. It appears that the other reviews concerning their poor customer service is true. Despite all the inconveniences they have enabled, there are no forms of compensation nor efforts to rectify the issue. You're better off going with other more expensive brands, at least they treat their customers better.