E
Elena Pearce
GB
Review
Review of Xero Shoes
E
Elena Pearce
GB
Jul 07, 2023
Terrible customer service
Terrible customer service. My sandals wore out in the sole within 24 months, I contacted them about the warranty and was told I’d have to destroy my old sandals to qualify. I was confused but cut the straps as asked. Then they asked for $48 dollars for the replacement shoes, and for me to SHIP MY SHOES TO THE USA FROM EUROPE. Absolute madness and customer service have been awful. Might as well buy a completely new pair for how much it all costs, so the warranty is useless. Really disappointed and won’t buy again.
Receipt photo:
Date of experiance: Jul 07, 2023