M
Matt Peterson
US
Review
Review of BikeTiresDirect.com
M
Matt Peterson
US
Dec 07, 2021
poor service
Placed an order and paid extra for 2nd air shipping. It took a week and a half to receive my order, when I emailed biketiresdirect and they were very dismissive and said that that's normal but would refund shipping charge after I told them I expected the charge to be refunded. They made no effort to contact the shipper to see what the holdup was, he just looked up online tracking and told me what I already know. Why offer 2nd air shipping if they expect it to take longer? Then once the item arrived, the first time I wore it a zipper on the pocket broke and got stuck shut with my car keys in it and then while trying to open it the fabric ripped. So not only do they have poor service they sell 2nd rate products as well... Not going to contact for a refund due to poor previous experience, just won't shop there again. Plenty of other places to get the stuff I want...
Receipt photo:
Date of experiance: Dec 07, 2021