I had a chat with the customer service rep before buying cycling shoes. I was concerned about the sizing but the rep assured me that I could order size 44 and send them back for a new size if they didn't fit. I took a screenshot of this exchange and ordered the 44s. When they arrived, I tried on the right shoe (size 44) and knew immediately it was too big. The rep said the size 43s weren't in stock and wouldn't be for a few months so I asked for a refund. I took pics of the shoes and returned them. I was given store credit minus an $8.95 return fee. They said the shoes were scuffed. The one shoe I tried on for less than a minute was not scuffed. I was given "the benefit of the doubt" since this is my first return. I took this as a warning to not place a second order with this company. If the correct size was in stock this transaction would have been an exchange, not a return. The second rep was able to refund me in full after I mentioned I had documentation of the first rep's conversation. The overall experience seemed dishonest. Luckily, I was able to find the same shoe in a size 43 elsewhere.