s
springsveteran
US
Review
Review of BikeTiresDirect.com
s
springsveteran
US
Aug 07, 2023
Unexpected charge to credit card :-(
Called in with confusion as to why two pair of Shimano shoes (SH-RC702 & SH-RC502) in the exact same size were so vastly different. Both were 42E. However, the SH-RC702's fit perfect while the SH-RC502's proved astonishingly tight. "Zack" was super cool, explained Shimano had recently changed their sizing and emailed a FREE Return Shipping Label. Sadly, a week later we discovered that the full amount had not been refunded. Since it was after hours we logged into our Bike Tires Direct account and discovered a Return Shipping Label fee of $8.95 had been assessed unbeknownst to us. Didn't know we were being charged for return shipping. Never authorized. Very misleading.
Receipt photo:
Date of experiance: Aug 07, 2023