M
MITCH
US
Review
Review of Folsom Bike
M
MITCH
US
Apr 28, 2018
I brought my bike in to have the brakes…
I brought my bike in to have the brakes adjusted/fixed. The individual at the counter was difficult, talked down to me, and pushed for me to do a complete bike tune-up (at $85) despite it being a new bike. In addition, it would not be completed until 6 calendar days later. I shared that I wanted to ride the bike the next day and that only needed the brakes fixed and if I needed the full tune-up later...I would bring it back. The individual reluctantly agreed to do for $30.00. When I picked up the bike the next day he attempted to charge me the full $85.00 with a commitment that I would bring the bike back in for the "rest of the work". I reminded him that our agreement was $30.00 for the brake fix and I would bring in for addition work if needed. He disagreed w/ me but reluctantly charged me the agreed upon $30.00. My plan is to upgrade and purchase another bike in the next 12 months. However, I will not consider Folsom Bike in El Dorado Hills.
Receipt photo:
Date of experiance: Apr 28, 2018