Bought a $2400 bike form them on Sept 7 for my wife. We didnt do the research aside from a raving recommendation on a specific bike from one of her colleagues. Bike delivered damaged Sept 17 after multiple Fedex delays. No phone support ever 48-72 hours on avg to respond to email once support case opened. Only received a phone call after escalating on JB's Facebook page Tweeting and Direct Messaging Tora on LinkedIn. They insisted I try to repair the bike on my own with parts that they would send. I refused and told them we wanted a new undamaged bike. They sent a return label and I had to package things up on my own. As a result of the experience we demanded a full refund which they processed one day before the first payment was due on Affirm. We will now research top bikes JB didn't even make it to Wired.com top 12 E bikes Once we find a desired model will look at the electric bike review site Bottom line is you cannot expect customers to shell out more than $2000 and not have a customer service infrastructure in place. Very disappointed! Juiced Bikes should halt all sales until they have CS running in an acceptable manner. Tora's note from Aug 27 is falling on deaf ears for now. I do hope they can and do better in the future