A
ALEX JIMENEZ
US
Review
Review of Folsom Bike
A
ALEX JIMENEZ
US
Sep 04, 2018
Bike service could not set the bead on…
Bike service could not set the bead on my tire, they told me my rim was scuffed and that was why it wouldn’t take ...they went on to say I needed a new rim ?? I told the service guy I was trying to save time by having them put my tubes in, and that now I will have to go home and finish the job. I paid $10 for labor per tire + $8 per tire got tubes... $36 dollars plus tax. I waited for 25 minutes for two tubes install, and they still didn’t do it right. I left dissatisfied and went home to set the bead in 5 minutes with soapy water and hi pressure on my pump. The service clerk had explained that his pressure hose only goes to 80 psi. When I checked the tire pressure before pumping it was at 55psi...??? I pumped it up to 67 psi or so maybe 70 and the tire set. I called to talk with the Mgr (nice guy) who apologized and was going to credit my account for labor. I haven’t seen any credit to just account yet? Not sure I will come back. The lie about the rim, and the untruth was what ticked me off. I typically never get upset or write these reviews, but it needs to be shared. Thank you.
Receipt photo:
Date of experiance: Sep 04, 2018