My Salesman was Jesse J. at the Madison TN 37115 on 9-26-23 purchase date. Jesse J had a good scam going. He added a protection plan $160 onto my order without asking me and refused to take it off sales order. I bought a sofa on sale $498 and love seat on sale for $498 and $598 access chair, Dinette set $1298. It took several months to receive merchandise and when it arrived, it was the wrong order! Wrong color and style! Jesse J, put the wrong SKU# on my sales receipt which caused the incorrect order. Jesse J, admitted his wrong but blamed me. He claimed he had been in furniture business for 25 yrs. The store manager Chris, Jesse J and entire staff tried to convince me that I "The Customer", was the cause for the wrong order to be delivered and said that I confused him. It's the salesmen job to keep accurate records. I called the store and returned to store. I was so upset as I called the store and went there to see what happened with my order. The dining room table $ 1,298, had defects which looked like lines from a saw blade all around the table. The delivery guy said many customers had returned the dinette set and the accent chair had a funky smell. I decided to send it all back. I also bought 2 lamps $199/lamp with shades and returned them as Jesse J helped me get them out of my car. Manager Chris said that I would receive refund in 7-14 days since i paid cash. Never RECEIVED REFUND. days, which were 199.00 per lamp. The lamps, I returned, they kept them and refused to give my refund returned difference of new furniture selected. PRICE POINT IS A BIG RIP OFF of $1000