Rocket Scientist
US
Review
Review of Mokwheel
Rocket Scientist
US
Dec 11, 2023
Terrible Customer Service - Great Bike
Asphalt ST arrived with bent rear rack. Emailed pics & no response. Called & got tech support to view the pics & they agreed that it was damaged at the manufacturer before it was placed in the box. Shipping label created in 2 days, but the replacement rack was never handed over to the shipper. After many unanswered emails, called customer support who assured that it was on the way; it was a lie. Called 2 days later when tracking showed no progress; more lies. Finally after 3 weeks of unanswered emails & phone calls & lies, emailed ultimatum: ship replacement rack now or deal with the FTC for warranty violation. Emailed answered immediately & it was shipped within hours. Don't know if this is incompetence or stupidity or both?
Spend the extra money & buy from a bike shop dealer. Don't buy direct.
Receipt photo:
Date of experiance: Dec 11, 2023