C
Christopher J
US
Review
Review of Flatbike, Inc.
C
Christopher J
US
Sep 21, 2021
Outstanding Products and Customer Service
I bought the Thinstem foldable handlebars and the removable pedals. Both products were easy to install, with clear instructions, and very well designed, and solidly built.
The customer service is great. The owner of the business immediately contacted me to check if I had ordered the correct size Thinstem, because it seemed that I had ordered the wrong one. It turns out I had ordered the correct one, but it seemed unlikely because I have nonstandard size handlebars on my bike. When there was a question, he even contacted the bike manufacturer to double check. He was able to do all that without delaying the delivery date.
That is outstanding customer service and communication!
Receipt photo:
Date of experiance: Sep 21, 2021