I already wrote a review about my experience ordering from Free People regarding an order I placed on July 9th. Again, if I could give zero stars, I would. My order was supposed to be delievered on July 16th according to the tracking, but it wasn't and I had no news about where the package was. I tried to get in touch with customer service, to no avail. After my first Trustpilot review, Free People ''customer service'' got in touch with me directly by email, but they were of absolutely no help whatsoever, suggesting merely that I get in touch with the courier myself without specifying who the courier was, or their contact information... As you can imagine, there are multiple options for couriers in France, and I had no indication where to start. After much wasted time, a lot of stress, and multiple unanswered emails from Free People, I finally found out on my own who I needed to contact after going in person to the post office locally after taking time off work to do so. The lack of customer service from this company is beyond appalling. Avoid buying anything from Free People at all costs, you will only have stress and sleuthing for your missing order. There are so many other companies with cute clothes and accessories, etc, avoid the headache of Free People altogether. Definitely avoid giving them your money. (Of note, I'm now awaiting a refund on the money they debited from my account on July 15th for the order I never received, and that I requested 'return to sender' since I'm leaving on holiday...) This was beyond the worst online shopping experience I've ever had, and I've been doing most of my shopping online for decades. It was the first and very last time I order anything from Free People, and I advise you to not bother with a first time, save yourself the hassle.