T
Talia
NZ
Review
Review of Free People
T
Talia
NZ
Aug 11, 2019
Terrible customer service & lack of communication when I was sent incorrect product
I was sent the incorrect size of some shoes I ordered and found it a major struggle to get ahold of the customer service team. It took about a week for them to respond and I was then told I would be entitled to a refund for shipping costs to return the product and that they would exchange the shoes for the correct size. After dealing with numerous customer service representatives, they keep ignoring my enquiries of getting my refund for the shipping costs. Keep in mind that I am an international customer so it cost me $40NZD to get the shoes back to them. Still waiting on a response from them which doesn’t ignore my request for a shipping cost refund and they’ve only just now told me that they’re unable to send the correct size out to me. The entire process has been a major screw around and the communication and lack of service has been really awful and annoying. Would not recommend and will not be shopping with Free People again.
Receipt photo:
Date of experiance: Aug 11, 2019