I’ve shopped at free People for YEARS and honestly have noticed such a rapid decline lately that I’m appalled. I ordered these sunglasses on August 10th, intending to wear them for a Labor Day weekend vacation on the 8/28. They were in stock and five day shipping seemed fine. After a week i click on my account, only to see they have yet to ship but are expected to ship the next day. Annoying but okay, as long as they get here before my trip. The next day, the expected shipping day was changed to the next day. And the day after it was changed to the next day. And so on and so forth. Well it’s the 23rd and you can bet it says “intended to ship the 24th”. So unfortunately I can’t count on them to deliver by my trip. When I called customer service, they said it was on backOrder. But when I ordered them they were in stock and to this day, it says “there’s a few left!” I never received any email that they were on backorder and had to reach out and find out answers. The customer rep said that “the backorder is an issue with the vendor. We have no control over that.” Huh? Aren’t you The vendor? It sucks because I’m out like 35 bucks and i have no way to get a refund or even better, this product i was so excited about before my trip.. if ever. Their website is just going to keep playing games with me of pushing back the expected to ship date, while telling other poor customers “there’s a few left!!!” In fact since my call with customer service this morning, the dates already been delayed again. It’s just wrong. Meanwhile you have better brands out there when give a damn. I guess I’ll take my busIness there.