I tried to place an order with FP last week in the evening. I selected for Afterpay and entered my billing and shipping information, which are 2 different addresses (and triple checked for accuracy before placing the order). When I woke up the next morning I was told my order had been canceled because they "were unable to reach you to validate your account information." I had no idea what this meant and there was no explanation in the email of what had gone wrong, just an email for the cancelation and the money back in my account. I finally called their customer service line and the lady told me that the billing zip code was incorrect (the shipping zip had been put there instead which is not the zip on my card) and that in order to have it fixed she would have someone from another department contact me within 24-48 hours to correct it. Being as ADD as I am, I just assumed they were right and I had switched the addresses. I never received any contact from another department or anyone else from FP, so I went to place another hopeful order today, and TRIPLE and QUADRUPLE checked my account billing and shipping addresses were correct, and the SAME THING HAPPENED BOTH TIMES. The website shows the correct addresses while my order confirmation email shows the incorrect billing address. Now AfterPay is not letting me use their services and I am missing out on opportunities for free shipping because of something out of my control. And I keep being directed to the customer service line when all they do is tell me some imaginary person is going to fix this. Terrrrrible customer service and clearly not a very user friendly or accurate site.