HORRIBLE! I purchased an e-gift card which when purchasing indicates gift card will emailed within the hour. I purchased same at 11am and it was 4pm and still no e-gift card. In the interim, I placed threeee calls to customer service and they were not helpful at all and essentially said I just had to wait or cancel so I cancelled. The following day I receive an email thanking me for my order and provided a toll free number to call in to verify my account information??! I call in and the rep apologized and re-sent the e-gift card. This was at the end of July. Today, my boss (giftee) tried to use the card and the account indicated NO FUNDS !! I called and customer service confirms the card had not been used and appears active in their system but I now have to wait for the Financial Correction team to get back to me because apparently there was an error on their part and the card was not replenished properly. However, they absolutely had NO ISSUE charging my credit card. I will never ever purchase from FP again.