As a frequent Free People customer, I was not surprised to receive a coupon for $50.00 back after a purchase of $150.00 or more. Unfortunately, I also was not surprised to have trouble with redemption. I spend thousands of dollars per year on Free People products (love), but eventually, there is always a customer service issue (hate). Anticipating a problem, I proactively contacted customer service to make sure that my purchase was going to qualify for the $50.00 refund, and I was assured that it would be. Even though the redemption code wasn't going to be emailed until the next week, I was promised that it would be applied to my order, which is exactly what I had hoped for as I was trying to avoid a lot of issues getting my refund. Fast forward to the day that the code was to be delivered...no code. Next day...no code. I contacted customer service the next day and received no response. I waited a couple more days and contacted customer service again...no response. So I finally chose to "chat" with a customer service rep. and was told that my order didn't qualify. I explained that it had already been approved, but was rather rudely told that there was nothing they could do. I asked to speak to a supervisor, and was told there is no supervisor?!?! Hopefully, this review will help me get what has already been promised. I will update once the matter is resolved...