I wanted to place an order in their Boxing Day sale, which said I would receive 50%off at checkout but this was not working for me, so spoke to their Customer Services, she made me go through the whole process again a few times but the discount was still not applied. She then advised me to place the order, give her the order number and I would be refunded the difference but disconnected before I could advise of the order number. I rang them again, the lady I spoke to made me feel like an imbecile at first but then conceded and took the order number. On the 2nd December I emailed them with the order number and requested an update. Guess what, nothing! This is an American company who I thought were supposed to have excellent customer services.... not like us Brits who they seem to think will put up with anything. Their clothes, shoes & accessories are lovely but I am returning the items as I am not stupid enough to pay double what someone else could purchase them for. Surely a polite email from their customer service team confirming I had been in touch and my problem would be dealt with in blah blah days would have been a professional way of dealing with this. If I could rate them with zero stars I would.