So frustrated. Horrible shipping--mistake, mistakes, mistakes! I've been shopping at Free People for years because I love the clothing, but I've just given up for good. Too many errors with shipping. A couple of months ago, the wrong item was sent to me, and by the time I received it, my size was sold out so I couldn't get a replacement. Now again, today, an article was sent to me missing one half of the item (was supposed to be a sweater with an attached dress, but just the sweater arrived--without the attached dress). AGAIN, the size is now sold out so I can't get a replacement. I asked customer service if they could please just send me the missing part in a different size, but they would not. Did not even offer a coupon or discount to make up for their mistake. These are full-priced items--nearly $200 each, so I would expect better customer service and higher packaging standards. I've experienced other shipping errors over the years, too, and now I'm just done for good. BEWARE! UPDATE: Free people contacted me after I posted this, and I was surprised at the helpful offer they made: they reimbursed me without me having to return the half of the item that I received, and gave me a discount code for my next purchase. Even thought I wish this was the response I received when I first contacted Free People customer service, it was still nice to receive a fair response eventually. I was set to raise the rating here from one star to three... HOWEVER, when my husband had seen how disappointed I was about the incomplete order, he kept checking the item online and thoughtfully reordered it for me when it turned up back in stock. When it was delivered...guess what?! ONLY ONE HALF OF THE SET arrived...AGAIN!!! I returned it to a Free People store, because I was tired of dealing with the online service. And I stand by my warning to beware about ordering from the Free People website. I updated my review from 1 star to 2 stars, because I was contacted to try to correct hings after I left a review here. However, I do not trust this website to get orders correct and would recommend only shopping in the stores if you are going to invest that kind of money in your wardrobe. Otherwise it's a frustrating disappointment.