I’m updating my review, because FP customer service reached out soon after I posted this and resolved my issue. I wasn’t upset about doing a chargeback, but I was upset that it suspended my account (I did receive an email saying that my account was on hold for the chargeback and wouldn’t be reinstated until I paid back the money for the chargeback). That just really rubbed me the wrong way. They’ve credited my account and lifted the hold, which is great, so now they’re definitely going to continue to get my business. —————————————————————-— I have spent ungodly amounts of money over the years here, only to be treated very poorly by customer service. Unlike many others, I’ve had mostly positive results with Lasersip. However, a month ago, they failed to deliver something. I raised an issue with FP support, who initially supported my request. Then, they said that Lasership somehow provided evidence of delivery, so I’d have to file a police report for a stolen package and also do a chargeback. I filed a chargeback and think that now my account is probably suspended, as I can’t buy anything. I think that I’m blacklisted because I did a chargeback AS INSTRUCTED, again after I’ve spent thousands of dollars yearly here. Free People has the relationship with their shippers and the power to recuperate losses on ostensibly insured packages. The onus should be on them to figure out what happened. Well, this is how you lose loyal customers, FP.