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Review
Review of Free People
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Su W
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Feb 19, 2020
Update: Shady company won’t publish my review
Update: Free People contacted me to settle this, which I appreciated. They also explained why they couldn't publish my review and it makes sense.
I’ve ordered a lot of clothing from here over the years. Recently I had ordered a dress. The dress arrived with a price tag that was nearly $40 below what I paid. I had to reorder another size, because the first one was too big. The second one I got had the price tag cut off and the higher price was just stuck on top.
I contacted customer service and they wouldn’t believe me and told me I won’t be issue a refund for the difference in price. Since the dress was advertised as 108 (simple beauty dress). They didn’t even owe up to their price mistake or apologized for the confusion. They just made me feel like I was lying.
I left an initial review for the dress, noting the price difference. It never got posted. Yesterday I left another one. The response from free people was, it got moderated and won’t be published. This is ridiculous and so shady.
Here is what I wrote: Nice dress BUT
This is a nice dress, runs very large. I usually wear a Medium and got a XS. I'm super disappointed with Free People. The first dress had a price tag that said $79, whereas I paid 108. I had to reorder a smaller size. The new dress has a cut of price tag and a price of $108 stamped on top. I had left a review about it already, but it never got posted... I just chatted with their customer service and they didn't believe me and won't issue a refund for the difference. Very disappointed with FP!
The quality of their clothing is often so bad, and their stuff is way overpriced.
Haven’t made up my mind if I’d ever buy free people again.
Receipt photo:
Date of experiance: Feb 19, 2020