My first month's shipment didn't arrive by the time I got notice about the second one so I emailed them. We went back and forth about it and they kept telling me to check with my post office and I kept telling them that I didn't have any information (any kind of tracking or reference number) to ask the post office about. Knotty Knickers told me they checked with Canada Post and my package was delivered -- it absolutely was not. They told me there were probably taxes and duties in it so to check the post office. Again, with no information to offer the post office to help. When I finally got what I assume is my second month's package, it came from Mississauga, a city in the same province that I'm in, so there's no reason there would be duty on it. I cancelled my subscription, then got an email saying that they started it again so they could re-send the first month's package and I could cancel at any time. I can't imagine why re-subscribing me without my consent was necessary to resolve the issue and was an appalling development. The panties themselves are fine, pretty standard quality for the price point, but the hassle is not worth it at all and the company is sketchy as hell.