M
Moon
US
Review
Review of Knotty Knickers
M
Moon
US
Jun 23, 2020
No Customer Service, Blocks When You Have Issues
This company treats people horribly and cares more about social media appearance than providing a quality service. This is why you’ll only see positive comments–they delete all negative ones. They’re a super dishonest brand and block you from messaging them if you have problems with your order.
I gave my preferences, and they sent me 3 pairs that were EXACTLY what I said I could not wear, despite having tons of great styles I would wear being advertised on their site! I shared my honest experience with polite language on their Facebook page, and they immediately took it down and blocked me when I messaged asking for a partial refund.
Check their reviews on Trustpilot, as well. This is a horrible company. Transparency matters, and deleting comments shows their priorities. They only cared about taking my money and not helping with anything afterwards.
You are much better off going to Target or another big box store because they will at least try to work with you and provide customer service if something happens with your product.
Receipt photo:
Date of experiance: Jun 23, 2020