I purchased The “nice and naughty” subscription for myself a few months ago in size medium. The quality was very underwhelming, the first pair was too big and the second pair was too small lol. But the price was good and I decided to gift a second subscription to my friend for her birthday. The website is an an absolute joke. I added the second subscription and chose the gift for someone else option and then added her shipping address, assuming that my billing address would remain unchanged. The next thing I know, I’m getting emails addressed to my friend welcoming me to Knotty Knickers so I checked my account and sure enough my name had been changed and the billing address was now her address and the shipping address was mine ugh. I spent the entire afternoon trying to fix it and emailed them with no answer so I canceled both subscriptions and asked them to refund me for the new subscription to which I got a form letter stating that I couldn’t get a refund for an existing account (it had only been 3 hours since I added the second one) I made sure to cancel directly through PayPal, at least I’m only out $5.75. I strongly discourage anyone from ordering from this company!!