EDIT: October 27, 2023 -- TODAY I received an email from Trust Pilot asking for verification of my review, proof that I was actually a customer. THREE YEARS LATER Knotty Knickers decides to challenge my review, and I see I'm not alone. I'm actually relieved to see so many negative reviews about this company and their products. I thought maybe there was something wrong with me. PROS: Great diversity in advertising. From body shape to ethnicity to keeping things REAL (unphotoshopped) they do have a handle on what women want to see in advertising. CONS: The underwear just isn't that great. I've had a subscription for three months, and most of the items I would never wear. Some are literally just pieces of mesh or lace sewn together with a gusset down the middle. I am a stay at home mom who needs practical underwear. I guess I am not their target market. The first month I had unknowingly ordered the wrong size. When I contacted support, they offered me a "one time discount" of 50% off. It was extremely frustrating going back and forth with their support who could not explain to me WHY this 50% off was not being applied to my next month's subscription order. They wanted me to place ANOTHER ORDER, at which time I would receive 50% off. This makes no sense to me. Their thinking is that it would ship right away and I wouldn't have to wait another month for my items. My thinking is that I've already paid for an order I can't wear, and they want me to pay for another order to get the discount. That makes no sense to me, as a customer. Just apply it to my subscription. I had ordered the Nice Package for both myself and my daughter. I indicated that we preferred bikini style and no lace. The first shipment (that didn't fit) was all lace underwear in a variety of styles. When I contacted them about the sizing, I also asked to check on whether the preferences had been noted. Yes they had. Second shipment, ONE pair of underwear was a plain stretch-cotton fabric with no embellishments. The other two were mesh, and mesh and lace. These ones fit, but the bikini cut is so steep that it feels like underwear is going to ride up, and most of my backside is hanging out. Third shipment, one pair is cotton with lace, and the other two are again, mesh and mesh with lace. One actually has a hole it in already (straight from the package) because the fabric is so delicate. I cancelled my subscription after they charged me for the third shipment (I was too late). That was also an ordeal! Once I clicked I wanted to cancel, it gave me all kinds of options to NOT cancel (change my size, change number of items, change frequency of delivery) but when I chose No Thanks, the page just refreshed. I contacted support who told me I had to cancel on the website. It took me FOREVER to figure out that I had to SCROLL DOWN to actually find a Cancel Subscription button. Frustrating is an understatement. I'm glad I found a KK trade/sell group on Facebook (Canada and US based) so that I can get rid of this stuff. Some people obviously love their products, but they are not for me at all.