Lola Bunny
CA
Review
Review of Free People
Lola Bunny
CA
Dec 19, 2023
If I can give no star I would
If I can leave no star I would, I cannot believe I haven’t checked reviews and rating (pretty much all negative which is not shocking at this point) prior to placing an order with this store. About a month ago I ordered an item and they sent me the wrong one, I called and they suggested that I should return it for an exchange, no return free shipping! So I paid for shipping back the wrong item they sent me, I’ve been assured that these fees will be applied as a credit towards the shipment of the correct item this time, well to my unpleasant surprise it was not the case, it’s been two weeks of back and forth of absolute unnecessary email chain exchange which was completely useless, I’ve sent all the receipts of me having to pay shipping and double duty fees for a mistake on their part, terrible customer experience and even a worst customer support, because till this day I ended up receiving a very generic dismissive email saying those duty fees were to be expected, whereas my issue was having to pay double for their mistake!! I even phoned and explained the whole situation all over again just to be hung up on! I used to like the store but now due this terrible first online experience I’ll never deal with them ever again and would definitely not recommend them.
Receipt photo:
Date of experiance: Dec 19, 2023