E
Elisheva
US
Review
Review of Knotty Knickers
E
Elisheva
US
Jul 07, 2023
Cheap, shoddy product and worst customer service
I wanted to try these underwear because I like Woxers but they're expensive; these are affordable. When I wrote for sizing help, I got an unhelpful reply telling me to read the sizing chart . . . which gives waistband measurements in cm. As anyone who has ever worn underwear knows, waistband measurement is meaningless; what you want to know is how it fits people of a general size. Anyway, I tried, and ordered a set of three, which is two more than I wanted, but they only sell three-packs. The underpants were HUGE, and so cheap, I've seen nicer underpants in 12-packs in the $1 bin at Walmart. The fabric is thin and cheap (and looks it too), the seaming is unprofessional with little threads hanging off. I wrote to ask if I could return the two that were still in their packaging. They don't accept returns even on unopened product. (WHY?) But the rep offered me a store credit for the full amount, so I thought, oooookay, I'll at least try some in the right size. When that replacement order arrived, though, the size I had selected in the cart was not in the package: they'd sent some that were much too small for me. (I'd ordered M, but got XS.) When I wrote to ask if I could return these -- completely unopened btw, you can see the size on the packaging -- I again got the "we don't accept returns" policy. Even though I got sent the wrong product? I'm sorry, but if a company sends you something that's not what you ordered, they really just have to take it back and make it right. I am very sorry I wasted $34 trying this company, but with any luck, this review will help prevent another person from making the same mistake.
Receipt photo:
Date of experiance: Jul 07, 2023