U
UK customer
GB
Review
Review of Free People
U
UK customer
GB
Dec 08, 2023
Fraud - item paid for and not delivered
Bottom line is that they have charged me and taken payment for goods never delivered. It is fraudulent to take payment for orders not fulfilled. Completely ignored by customer service too... absolutely shocking.
Details as follow:
I ordered £400+ worth of clothing from Free People and one of the items worth c.£70 was not included within the package delivered.
I contacted customer services, thinking they would be helpful and this was a mistake... they claimed that they had packaged the item then blamed the courier?! I was also told it was my responsibility to sort this with the courier. This is not my job and there is not a valid reason to discuss this with the courier as the package arrived not damaged and in good condition. So I don't know why they are blaming the courier.
Completely ignored by customer services after 5 attempts to contact and will be contacting trading standards to report this company.
Receipt photo:
Date of experiance: Dec 08, 2023