B
Brittany
US
Review
Review of Free People
B
Brittany
US
Nov 03, 2023
I love freepeople but they could use…
I love freepeople but they could use some improvement. First off I hate that they use pitney bowes as a return carrier. Pitney is HORRIBLE. I've watched the tracking on my packages and don't understand how it goes from 1 location and will sit there for days until it moves, and sometimes the way it moves and what towns it goes to makes no sense. Wish freepeople would use a different carrier that was quicker/better.
Also wish freepeople could notify you if an item you like is back in stock in the color/size you want, and if an item you heart goes on sale. That would be nice as I have wanted multiple items that sold out and I didn't know they were on sale/available.
Also not happy some of their agents aren't that friendly. And I hate how long they take to process refunds and exchanges.
Also, I waited for an exchange for weeks, just for them to cancel it on me.
Receipt photo:
Date of experiance: Nov 03, 2023