If I can rate it 0, it would be it. I made a purchase with shipping to Europe (because apparently they don't have a EU version of their shop) #FP17010348, $210+ in total, on March 1st, and immediately got a request for providing a transaction ID. This is a request I have never received through all my history of online shopping worldwide! Nonetheless, I started looking for an address to send it to them (because the email doesn't contain any info, so does their support portal). Eventually, I had to write to the support team who bounced me back to the "Order processing team" to contact via email. Alright, I sent the email with the requested info within a couple of house since their initial request and for 2 weeks they kept silence. I sent another email to the order processing team just to find out that they somehow missed my initial email. I was pissed, but okaaaaay. I re-sent the verification info, they confirmed they received it, and asked me to wait another 72 business hours. And now here I am. No status changes (it's still not confirmed even!), no comprehensive answers from their multiple teams. They only keep on saying "Call us on the US number" while I am an international customer and cannot do that. This is the worst customer service and online shopping service ever! I will try to get my money back, because it's getting clear to me that they are absolutely not interested in sending my goods (although they've got the money already for almost a month).