E
Emma
GB
Review
Review of Free People
E
Emma
GB
Dec 17, 2023
Have paid 3 times and no refund!
Have charged me three times for a pair of jeans I ordered. When I ordered it said they were in stock, then the dispatch date was pushed forward repeatedly as they were actually on back order, and they kept charging me again. I’ve finally received the jeans and I like them, but free people are saying they can’t guarantee me a refund of the extra charges. Have told me it can take up to 5 working days for preauthorisation to be released, but it’s already been 10 working days since the first incorrect payment and it’s not showing as pending.
Will not be buying from them again, and have raised a dispute with my bank.
Receipt photo:
Date of experiance: Dec 17, 2023