J
Jemma
GB
Review
Review of Free People
J
Jemma
GB
Mar 19, 2024
Demanding more money but not sent the items paid for
Paid for two items and the money came directly out my account. Have only been sent one item and have been asked for more money for the item that’s yet to be shipped. Spoke to multiple representatives on the customer service team - Julie and memory both kept telling me ‘we don’t have your money, contact the bank’ but the bank has said the merchant has taken the payment already. so I’m out of money, no item and apparently it’s my fault LOL. Will never shop here again and if I could give 0 I would
Receipt photo:
Date of experiance: Mar 19, 2024