The first time I made a purchase from this company was great, order came quickly and everything was ok. I've made other purchases since that time and granted it wasn't a ton of money but it was my money none the less. One package they split into 2 shipments,one of which I got and the other I definitely did,even thought the company Lasership said they delivered.Free people handled it and I got refundes for the missing PKG. Now this last order was hell. Lasership they company they insist on shipping with once again claimed they delivered and left the PKG outside the door at 11:30 pm. Really! At half hr to midnight on a busy street outside my business? Needless to say that PKG I never got now it more than a week marked delivered even though they said they investigated. Free people how ever that's they did their own investigation as well and his now denied my claim,so no pkg and no refund. How and why is that? Why don't the shippers have their people take pics when a delivery is down or ask for a name when delivered. This shipping company has a track of saying they delivered stuff when they certainly hadn't. Now I'm the one paying for their incompetence. You've lost me for sure FREE PEOPLE....NEVER AGAIN A CUSTOMER!