K
Katie D
US
Review
Review of JAUS
K
Katie D
US
Jan 15, 2021
Customer service
It was my first purchase through Jaus and from the brand Nookie. I normally fall between a size medium/large and can get away with either size. I ordered a medium dress for my elopement next month and it was way too tight! I right away requested a return, received my shipping label and emailed the specific email listed for a quick turn around on the store credit(My own fault for not reading the “store credit only” before my purchase, but luckily there was a good selection of white dresses to choose from). Someone got back to me in a timely manner and informed me of when they were expecting my return. When the return wasn’t received on time I impatiently emailed and shortly after received a call from Michelle who gave me extremely helpful advice on sizing and sorted my store credit for my new purchase. Will shop here again in the future because I had a good experience with customer service, I’ll just be sure to confirm my size prior to ordering.
Receipt photo:
Date of experiance: Jan 15, 2021