E
Ellie
US
Review
Review of JessaKae
E
Ellie
US
Dec 07, 2023
Fit sucks, returns are store credit ONLY
Finally decided to try out this company after seeing them ALL over TikTok. During checkout, they have a clause you have to check that says you agree with their return policy, so I skimmed the policy and it seemed fine (returns within 30 days, etc) and I SHOULD HAVE READ DEEPER. But I went with it. This was gonna be my holiday dress.
The dress arrived. Online it said 100% cotton. When it got to me, it was flannel, which is not what I had expected - listen, flannel can be cotton, but not all cotton is flannel. I was expecting something like a heavy polished cotton, so to get flannel was... disappointing. Personally I think flannel feels like pajamas. The fit was also pretty bad on me, kind of frumpy in the cut and the waist was too long and the skirt wasn't as full as it looked in photos. So I went to go return it only to realize, after having gotten this $150 dress, that it was return for **Store credit ONLY**
I emailed the company, explaining that I totally understood it was my fault I hadn't deeply read their policy on returns but that this was my only holiday dress money, and asked if they'd be able to make an exception and they just repeated back their return policy to me even though I said I'd realized after the fact I misread the policy. I get it, companies do what they gotta do to float but like. Having majorly expensive dresses be return for store credit ONLY is pretty shady, and sinks a lot of money into your company that is tied up only in your company forever. Kinda sucks.
Eventually we worked out a 1/2 store credit, 1/2 return to my bank account, and I decided to grab a dress on sale just to use up the store credit.
The dress arrived, and the fit is... not great again. Frumpy, and not just because of a modest cut but because of the way it's made like it's fit for a child and not a grown woman. It's staticky as heck, and the zipper got stuck repeatedly because it's a super cheap invisible zipper set into sheer fabric, so that's a nightmare.
I'm pretty disappointed. I really wanted to like these dresses because of the size inclusion and how cute they look online, but they're just not worth it. Especially not when their size charts are all over the place, the cuts are questionable, the models don't seem to be wearing the size the chart says they should, and they're not always up front about the types of fabric the dresses are made of.
Oh and the whole "return for store credit only" thing, that's a major red flag. Be very, very sure you like the fit, cut, color, everything, before you buy, or you're going to have your money tied into the company till you find something that might work.
I will say though, their customer service person turned out to be lovely even though the situation was disappointing.
Receipt photo:
Date of experiance: Dec 07, 2023