I ordered a pretty dress which was also a little expensive. It arrived without any issues but was very creased and not what I expected. I paid to post the item back as it did not fit me correctly. It’s tracked as received in the USA. But I’m still waiting for a refund. I have emailed several times and I only get automated responses written in Brazilian language. I live in the UK and paid international postage back to the USA. There is a customer service number but obviously ringing the USA from UK is expensive. This has made me never want to order from the company again even though I see lots of lovely items on the webpage online. The return tracking via Royal Mail is LG094998968GB And the order number is GE2722431586US And item: Afternoon Breeze Midi Dress Quantity: 1 Total: £ 170.00 (on sale) I mean they have the returned dress so why don’t I have my money back? (I must also add that after paying return postage I later discovered by playing with the returns portal that I could have returned this for free. It is such a shame as originally I was signposted to ‘returnly’ and there was no free return postage made available via that portal). Farmrio need to make online shopping and returns easier and also refund monies for returned goods to give better customer satisfaction.