Searching for a new bed that met our needs was a full-time job. We started our search in May 2019. We looked at what was available at local stores as well as on-line. We found nothing that we liked or could afford until I came upon Relief Mart / Select-a-bed on-line. I did my research and this place was well reviewed. In August 2019 I started a conversation with Eric. He was helpful. We decided to purchase an Air Pedia 850 along with a Reverie adjustable base. Our order was put in on the first of September 2019. The bed was delivered and set up in October 2019. The new mattress was GREAT as it provided much needed relief for our backs. My wife and I are both in our mid sixties and are retired. In March 2020 the Reverie adjustable base on my side of the bed just stopped working. I called John at Select-a-bed, who contacted Reverie and a technician was sent out to our home to replace the control box on my side and everything has worked fine since. In May 2020, my wife's side of the Reverie adjustable base bed stopped working. It is locked in one position. I again contacted John at Select-a-bed. John immediately reached out to Reverie to have a technician come out to fix our bed again. Enter the COVID 19 pandemic. I started to receive calls from a rep from Reverie. I missed several calls from Erika and tried unsuccessfully to set up a time to run through a process to check the Reverie base. I finally got a call from Kevin, the Sales and Service Senior Manager at Reverie. He was polite and reassuring. He had two new control boxes sent to our home the first part of June 2020. My wife's side of the bed has been inoperable now for a month. We had set up several appointments to have a technician to come to our home to fix the problem. The tech's were no shows with no cancellation notice from Reverie. I had to call the tech and then Select-a-bed. At this time I found that John, who had been a big help, was no longer employed at Select-a-bed. I then started to work with Garrett in customer service. Eventually Garrett stopped responding to my emails as nothing was being done. I called Relief Mart / Select-a-bed and got a hold of Shawn who seemed eager to help us. At the end of July, my wife's side of the bed was still inoperable and now wife is no longer sleeping in our bed because of the position it is locked in was not comfortable for her. So on July 17 2020, it was decided by all parties that a new Reverie base would be sent out to our home. Today is August 6th, and I am told that the Reverie base will be shipped tomorrow. The kicker is that no one will be sent to swap out the bases, it will be dropped in our driveway. Did I mention that both my wife and I are in our mid sixties. We are unable to lift the mattress off the Reverie base, then lift out the Reverie base, put the new Reverie base inside our bed frame and then re-hook-up all the tubes and wires for the Air Pedia 850 mattress. This is not customer service from either Relief Mart / Select-a-bed nor Reverie which is a subcontractor that provides the adjustable bases! Bottom line, we LOVE the Air Pedia 850 mattress but not the Reverie adjustable base. BUYER BEWARE! We will never buy anything like an expensive bed (actual cost $6,761.98) over the internet AGAIN!