A
Averi Khoo
SG
Review
Review of Unilovers
A
Averi Khoo
SG
Jun 29, 2021
Buy at your own risk !! Irresponsible and not responsive seller
I will never recommend this site to anyone. First, there is no confirmation of purchase items upon payment,then there is no details regarding the shipping of items until I emailed the service/support team 2weeks later regarding my order. They then subsequently shipped my order. A month plus later there is no news nor receiving of parcel. Upon enquiry about my parcel, they do not bother to find out the parcel and ask me to wait endlessly. I had to call, ask the couriers and track on my parcel myself !!! After the courier confirmed my parcel is lost in transit and providing an official memo indicating is official lost , they refuse to accept my email and still ask me to wait endlessly!!! I had to keep email and message on their website many times in order to get a respond, if not there would not be any. They finally accept the fact that the parcel is lost but still ask me to wait till a dateline they set before they can refund me. Upon the dateline reached , I emailed them regarding the refund and there is no response at all. Up till now 29 June 2021 after my purchase on 04 April 2021, I am still waiting for a respond from them. I hope I can get refunded if not I take it as a money lost and lesson learned. And I hope any buyer who wish to buy from them can take my experience as a warning.
Receipt photo:
Date of experiance: Jun 29, 2021