Despite having a great selection of brands at very competitive prices, your customer service is atrocious. It’s clear that your budget went into marketing instead of creating a positive customer experience. I had issues with your freight company that your agents couldn’t/wouldn’t help with. Your website said the items were on their way and the freight company couldn’t find tracking info. In the end, I had to handle it with the freight company myself so I could get my items because your employees were sending me nonsensical emails (I suspect there was a language barrier) and refused to answer my questions. The freight company made me schedule a delivery date and time which I did… they missed that window and just threw the two boxes on my porch which were pretty beat up. You could have just sent them via UPS or FedEx and saved some money and I could have actually tracked the package. The boxes were small enough to do that and not have an issue. Overall, it put a stain on your reputation and I don’t really want to order from you again. I guess I’ll pay a little more to other retailers for peace of mind that I won’t have to spend days on the phone trying to get my products.