N
Nisha
US
Review
Review of Bel Furniture
N
Nisha
US
Jan 23, 2024
Disappointed Customer
I ordered furniture that came boxed. When I got home to assemble the furniture, there was a piece missing so I can’t connect my furniture. I called to notify Bel and sent pictures but no one got back to me that day. I called the next day and was told by the manager of customer service that they do not do shipping and I would have to come back to the warehouse to pick up the part. I reminded the manager that I had taken off of work to come get my order and as the costumer I’m being inconvenienced because it’s the responsibility of the company to make sure all the parts to the furniture I purchased is in the box. The manager basically told me there was nothing she could do. I live 40 minutes away from the warehouse. I shouldn’t have to go back.
Receipt photo:
Date of experiance: Jan 23, 2024