J
Jessica
US
Review
Review of Kathy Kuo Home
J
Jessica
US
Dec 29, 2018
Terrible purchase experience with Kathy…
Terrible purchase experience with Kathy Kuo.
Purchased wallpaper from Kathy Kuo, which was blurry/pixilated when it arrived (not advertised this way on any of the photos/description on the site). I spent about three weeks trying to communicate with Kathy Kuo (via the phone, email, online chat option) to try to come to a resolution. Response time was slow and I didn’t even get a response to some of my emails. Eventually Kathy Kuo refused to refund me for the wallpaper as they said that the wallpaper was meant to appear blurry/pixilated. I’m now disputing the charge with my credit card company.
Receipt photo:
Date of experiance: Dec 29, 2018