C
Camia D.
US
Review
Review of Kathy Kuo Home
C
Camia D.
US
Jul 26, 2021
Spend your money at West Elm or Crate & Barrel instead!
Not happy with the customer service with this company at all. I hoped for more upscale service and class after all of the money I just spent on a table and throw pillows. You have to pay a restocking fee for PILLOWS — 15% at that! Or you can have it waived for store credit. I have to pay $20 to ship these ugly pillows back, as well. After spending so much money on them in the first place, it’s just the most ridiculous thing. The customer service agent, Mo Sindian, has zero empathy. He has disregarded basically everything I have said but made sure to mention that I need to pay for the shipping costs to send my items back. It’s really a joke. Spend your money somewhere where you’re valued and they want more than your money. If you treat your customers better, they will spend more money with you!!
Receipt photo:
Date of experiance: Jul 26, 2021